Shipping Policy

Last updated: October 16, 2026. 

This Shipping Policy applies to all physical Products ordered on [website URL] from [Company Name] ("we", "us"). Consulting Services and Applications are not shipped; see section 9 for digital delivery. This policy should be read together with our Terms and Conditions of Sale.

1. Where We Ship

We ship from [France / South Korea / other location] to [France, the European Union, South Korea and selected other countries]. The countries available for delivery are shown at checkout. If your country is not listed, please contact us at [email] and we will see whether a special arrangement is possible.

2. Order Processing Time

Orders are prepared within [1 to 3] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in [France / Korea].

Processing may take longer during sales, holidays and peak periods, or for made-to-order, fragile or bulk orders. In that case we will inform you by email. For special or bulk orders, we may require full payment before we prepare and ship the goods.

3. Delivery Times and Rates

Estimated delivery times and shipping rates are calculated at checkout based on the destination, the weight and size of the parcel, and the shipping method chosen.

Destination	Carrier / method	Estimated delivery time	Shipping rate
France	[Carrier]	[2 to 4] business days	[amount]
European Union	[Carrier]	[4 to 8] business days	[amount]
South Korea	[Carrier]	[5 to 10] business days	[amount]
Rest of the world	[Carrier]	[7 to 15] business days	[amount]

Delivery times start once the order has been shipped, not when it is placed, and are estimates only. Delays can occur because of carrier disruptions, customs checks, weather, public holidays or other events outside our control.

[Optional: Free standard shipping is offered on orders over [amount] to [destinations].]

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to follow your parcel. Tracking information can take up to 24 to 48 hours to update after dispatch. If you have not received a shipping confirmation within [5] business days of ordering, please contact us.

5. Customs, Duties and Taxes

For shipments outside the European Union, or between countries with customs controls (for example between the EU and South Korea), import duties, customs fees and local taxes may apply. These charges are set by the destination country, are not included in our prices or shipping rates unless stated at checkout, and are the responsibility of the recipient. We cannot predict their amount; please check with your local customs office before ordering. Refusing to pay such charges does not entitle you to a refund of the shipping costs, and any costs of returning or destroying the parcel may be deducted from the refund.

6. Packaging and Fragile Items

Many of our objects are delicate, such as glass, ceramic, wood and handcrafted pieces. We pack each item with care, using protective materials suitable for the product. Packaging may be reused material to limit waste.

7. Damaged, Lost or Incorrect Parcels

• Damaged parcels: please check your parcel on delivery. If it is visibly damaged, note your reservations on the carrier's delivery document, take photographs of the packaging and the items, and contact us at [email] within 3 business days of delivery.
• Lost parcels: if your tracking has not updated for more than [10] business days, or the parcel appears lost, contact us. We will open an investigation with the carrier and, if the parcel cannot be found, send a replacement or issue a refund.
• Incorrect or missing items: contact us within [7] days of delivery with your order number and photographs, and we will correct the situation.

We do not accept liability for parcels delivered to an incorrect address provided by the customer, unless the error is ours.

8. Address Accuracy, Failed Delivery and Changes

Please check your shipping address carefully before confirming your order. If you need to change it, contact us as soon as possible; we can only update it if the order has not yet been shipped.

If delivery fails because of an incorrect address, an absent recipient or an unclaimed parcel, the parcel may be returned to us. Re-shipping costs, and any storage or return fees charged by the carrier, may be charged to you.

9. Consulting Services and Applications

Consulting Services are provided remotely or by appointment, as agreed in the proposal or confirmation sent to you, and do not involve shipping. Applications are delivered digitally by download link, access code or account activation, sent to the email address provided at checkout, normally within [24 hours] of payment confirmation. Please check your spam folder, and contact us if you have not received your access.

10. Returns

For returns, withdrawal rights and refunds, please see the relevant sections of our Terms and Conditions of Sale. Unless a Product arrived damaged, defective or incorrect, return shipping costs are borne by the customer.

11. Contact

For any question about your delivery, contact us at [email] or [phone], and please include your order number.